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Reviews

Reviews

At Porterhouse Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Porterhouse Heating & Cooling

5

(Based on 70 rated reviews)

09-Jun-2022

Product or service reviewed: Air condition unit cleaned n serviced & new thermostat install..

Jamarr was on time and very respectful & courteous got the job done in no time at all thanks to him our air is running great.

Robert S.
Chicago

28-May-2022

Product or service reviewed: Furnace and AC unit

Same day estimate and installation of new furnace and AC. The installers, Leroy and Mendell were absolute professionals. I will be requesting their services in the future!!

V Magee
Chicago

16-May-2022

Product or service reviewed: Cleaning Service

Jamarr did an excellent job troubleshooting and cleaning both furnaces and ac units. He warned me last year that one of the furnace's needed to be replaced in the future. He was right, So this is the year for replacing the unit. Also, Jamarr had to work on the furnaces in the craw space. He's professional and patient.

Steven Neelyt
Olympia Fields, Illinois

12-May-2022

Product or service reviewed: A/C Repair

Leroy came out and repaired my A/C. Always great service from him and Porterhouse.

Justin Scanlon
Merrionette Park, IL

26-Apr-2022

Product or service reviewed: ac/furnace

JAMAAR WAS SO PROFESSIONAL AND THOROUGH! I APPRECIATED THE FACT THAT HE WAS SO EASY TO TALK WITH AND HE EXPLAINED EVERYTHING IN DETAI. GREAT YOUNG MAN!

Maretta Emlund
Lynwood

22-Mar-2022

Jamarr did a great job cleaning my furnace would definitely call him back for more work in the future

Jerome Ingram
Richton Park

21-Mar-2022

Product or service reviewed: Repair of my furnace

Jamar did a great job great communication and overall just a great person we give him 99.999

Kristin little
Chicago IL

02-Feb-2022

Product or service reviewed: 01/21/2022

Jamarr come in and took over,, he was so friendly and professional. I was very satisfied with him and the results, thank you.

LaWanda Rambo
Chicago

08-Dec-2021

Product or service reviewed: Cleaning and Repair

I am very pleased with the prompt and professionalism that was shown from start to finish by all involved. The ladies in the office asked for details and were very nice and helpful. The technician Jamar was really great and helpful every step of the way he communicated and explained the issues. He was professional and thorough during the whole process. Porterhouse will be my first call for all HVAC needs. I would refer them to others. Jamar made the experience very pleasurable . He is top notch!!

Pamela Williams
Gary, IN

02-Dec-2021

I glad I called Porterhouse for my service & the tech Jamarr that came out for my service was very nice & respectable.

Valerie
Steger,IL

29-Nov-2021

Product or service reviewed: Furnace Cleaning

I have used Porterhouse twice after moving into the area. Once for an emergency repair on a Friday night during the winter. They are fast, efficient and fair. This time the technician went above and beyond with his assistance in answering questions thoroughly and by measuring my filter size, no big deal, but I keep forgetting to measure it and to get a new filter. He made my life easier and it was appreciated.

Diane
CHICAGO HEIGHTS

27-Oct-2021

Hi Shawn,
I have planned to send you a note for several weeks now, so my apologies for my delayed response. I was behind you in the Frankfort Starbucks drive-thru a couple months ago, and you had kindly covered my bill. If you recall, we had a short discussion in the parking lot following ... that I we were would soon be in need of a new furnace/AC and that I would call once we were ready. That time could not come soon enough, as I shared the Starbucks story with your service technician when he was out at our house 6 weeks or so later on August 13. At that time, we scheduled an install of a new furnace and AC unit. Overall, I could not be more impressed at both the professionalism of your team and the speed of the install. All has gone well since, the house has been cool and we're getting better air circulation in those rooms furthest from the furnace.

Thank you so much for the introduction back at Starbucks several months ago. I will be sure to recommend Porterhouse whenever I hear of someone looking for service or replacement. Several houses around me are coming up on 16/17 years with original equipment, so hoping I can send some new customers your way!

All the best,
Chris Mitchell (Frankfort)

Chris Mitchell
Frankfort

23-Jul-2021

Product or service reviewed: AC repair

Jamarr serviced my unit on 23July2021. He was very professional and knowledgeable, he throughly explained everything that was wrong with my unit and promptly fixed all issues. I know that when its time to replace my unit I will call Porter House and request Jamarr.

Sabre B.
Oak Forest IL

06-Jul-2021

Product or service reviewed: Service

I called Porterhouse in the middle of the night and they came out in the morning when other companies told me it would be a few days until they can get to me. Jamarr my tech was very professional and figured out what was wrong very quickly and walked me through the issues. I will keep this company on speed dial for any of my heating and cooling issues.

Kimberly Coleman
Dolton, IL

16-Jun-2021

Product or service reviewed: Central Air not working

The service I received from Porterhouse Heating & Cooling was extraordinary. Jamarr, the technician, was punctual, courteous, informative, and efficient. He quickly found out why my air wasnt working and corrected the problem expeditiously at an affordable price. I would most definitely call on them again when needed.

Rufus Taylor
Tinley Park

11-May-2021

Product or service reviewed: A/C Tune Up

We just moved here from out of state, and this was a first time service. Jamarr was our tech. Quick, efficient and explained everything in detail. Great job.

Jim
Beecher, IL

29-Mar-2021

Product or service reviewed: Heating

Jamarr - tech fixed the heating system didnt take him long. Explained to me what the problem was and showed me everything

Lashawnda Richardson
Sauk village Illinois

24-Mar-2021

Product or service reviewed: Heating Repair

A few months ago, I was having a round of issues with my my furnace not functioning right as temps were starting to drop. Jamarr was my tech, and he was quick to determine the problem, and so kind and patient as he explained to me what was wrong and my options for repair. I genuinely felt like he was just looking out for my best interest and I'd recommend him to anyone!

Jessica Golden
Hammond, IN

23-Mar-2021

Product or service reviewed: Furnace

Jamaar was very polite and happy to answer any questions. I also got next day service. Thank you

Lois Straube
Hazel Crest, Il

08-Mar-2021

Product or service reviewed: Furnance Serviced

My compliments to Porterhouse Heating and A/C. I had a problem with my furnace not heating last week during those cold days. When I contacted Porterhouse my prayers were answered. Jamarr was the technician and he gave excellent service. I was sure that it was going to be something that would break the bank, however, after he inspected my furnace for all possibilities, I was delighted to hear the diagnosis. His diagnosis was on point, and even better it was very reasonably priced. I really appreciated the fact that Jamar explained all the possibilities to me (even though I did not understand some of it). He was very courteous, addressed the issue of social distancing and wearing a mask. Jamarr is an excellent technician.

Adrienne Gray
Country Club Hills

25-Feb-2021

Product or service reviewed: Furnace cleaning

My furnace was kicking on, and the fan was running but the burner was not staying on, Jamarr came out very quickly and checked the furnace out. He was very professional and knowledgeable, he cleaned the furnace and got it running correctly very quickly.

BEVERLY DOWDLE
TINLEY PARK

01-Jan-2021

Product or service reviewed: Furnace

Service tech, Mike was very knowledgeable, timely, and professional. Great customer service start to finish.

Toi Smith
Chicago, IL.

29-Dec-2020

Product or service reviewed: Heater Diagnostics and Repair

Jamarr came out when our heater wasn’t kicking on (right before the first snow storm of the year!) he was very friendly and knowledgeable, and had our heater running in less than 30 minutes. Thanks Jamarr and Porter House Heating & AC!

Rita Forrest
Frankfort, IL

19-Dec-2020

Product or service reviewed: Installed new gas furnance

Porterhouse installed a new gas furnance. They were quick to repsond both to quoting and installing within 2 days of our agreement. The technicians arrived on time and worked diligently to get the new furnance up and running. They were very professional and respectful in their duties especially during this Covid pandemic.

Steve Rains
Frankfort, IL

11-Dec-2020

Product or service reviewed: Furnace check

Greeted promptly and welcoming by secretary via phone, company came out within the hour, was greeted by technician Jamaar he was friendly and was following all the guidelines for the pandemic as well. He helped us reset our Google nest thermostat, and did a quick maintenance service for the furnace, gave us a few tips before he left, pricing was very reasonable as well. I would definitely recommend Jamarr and this company to all of my family and friends. They even leave you a gift a nice notebook and one from the company, great service hands down!

Deidra Cole
Crete. IL.

12-Nov-2020

Product or service reviewed: Furnace winter checkup

They always arrive on time and they are very courteous. My tech Jamarr came and did a very thorough job. will use them next year.

Mattie Bradford
Chicago

01-Nov-2020

Product or service reviewed: Furnace cleaned and checked - winter ready

Porterhouse does my furnace every year. Because I have such a hectic work schedule they are always willing to work around my schedule. They always arrive on time and they are very courteous. My tech Jamarr came and done a very thorough check but in and out ion a timely basis. He was very professional, clean and neat.

Vanessa Smith
University Park

28-Oct-2020

Product or service reviewed: Furnace Cleaning

Jamarr was a delightful tech! He was in and out. and also taught me something new about furnaces thank you Jamarr!

Carissa Stewart
University Park

21-Oct-2020

Product or service reviewed: Heating

Jamarr was my tech. He came in and fixed the furnace quick and clean. In and out. I appreciate that kind of service. Thank you.

Zion Jackson
Monee, IL

17-Sep-2020

Product or service reviewed: Cleaned furnace

Jamarr was my technician and he did an outstanding job, Was very thorough and very neat. I would definitely recommend this company to others.

Dr. Nicole Barrett
Chicago

28-Aug-2020

Product or service reviewed: AC/Heating System

Jamarr was our technician. He came out to fix my AC and to check my heating system the same day I called. He was professional and informative. He talked me through everything and explained the rationale for every intervention. I will be calling Porterhouse and requesting the services of Jamarr from now on!!! Thank you!!!

Jamaal Kendrick
Homewood

17-Jul-2020

Product or service reviewed: HVAC

I used Porterhouse Heating and Cooling and I had to take a moment to compliment this company for the quality of service and the quality product they provided. The technician Roy was incredible and Cara the office manager was extremely helpful and kind. I was extremely anxious about hiring an JVAC company after a botched job I had less than a year ago elsewhere. This company has restored my faith and I recommend them without hesitation.

L Michelle Wright
Crete

15-Jul-2020

Product or service reviewed: Furnace cleaning and certification

Called last minute to have my furnace cleaned and certified. Jamarr was here the next day. He was nice and very helpful explaining what he was doing. Pricing was very fair. Would definitely use again and highly recommend!

Benjamin Jone
Chicago Heights, IL

01-Jul-2020

Product or service reviewed: Mini Split System

For decades the bedroom above the garage has been the hottest room in the house during the summer and the coldest during the winter. We had talked to several HVAC companies and all told us that there was nothing that could be done. Roy and George from Porterhouse came by and immediately provided us with 2 viable solutions. We chose installing a mini split system in the bedroom. Our daughter is now enjoying a cool room during this hot summer. Highly recommend Porterhouse for your HVAC needs. Also highly recommend Roy and George who are straight and honest and did a great job for us.

Brow
Frankfort, IL

23-Jun-2020

Product or service reviewed: Air Conditioner Repair

We were lucky enough to work with Jamarr who fixed our AC on the same day we called for service! He was the absolute best!! We are so appreciative of the same-day service and how knowledgeable Jamarr was with us. We have already recommending other families for the services at Porterhouse when they are in need of AC or heating repairs or replacements. We will definitely be using Porterhouse when it is our time to replace our units. THANK YOU!!

Bohms
Frankfort, IL

20-Jun-2020

Product or service reviewed: Service Maintenance

Jamarr Cleaned the A/C unit as recommended annually. As always he is very pleasant and professional.

Renee Chatman
Country Club Hills, IL

03-Jun-2020

Product or service reviewed: A/C repair

Jamerr Joyner came out had my ac running in 15mins...good reliable service recommend them to anybody

Darjuan Greenwood
Hazel Crest

01-Jun-2020

Product or service reviewed: AC and furnace service and cleaning

Jamarr came out to my home May 16th. He was completely professional and was fully compliant with all the safety precautions of covid-19. Jamarr perform the requested services and kept me inform with all issues with my ac. I am completely satisfied with services and will always use Porterhouse services.

tony lee Bradford
HOMEWOOD

25-May-2020

Product or service reviewed: Air Conditioner check

Excellent experience with Porterhouse!!! They came out on very short notice during this holiday weekend & had to get on the roof in upper 80 degree weather on a Sunday! Jamarr & Treyvonne were a God send and fixed the issue in no time! Thanks so much for your professionalism & quick response!!! I shouldn’t have a problem in the future but if so you guys would be the 1st I call!!!

Adrianne
University Park, IL

12-May-2020

Product or service reviewed: AC repair

Jamarr came out to see why our AC wasn't cooling our home. He quickly determined that it was our capacitor which was blown and installed a new one and then we were up and running again. Jamarr was wonderful and so informative. He walked us through what was happening and why, and let us know what needed to be done. I usually get nervous about repairs but he put us at ease. I definitely will call him next time there is an issue. Friendly service, affordable pricing, great work. Highly recommend. Thanks Jamarr!

Christina and Joe
Worth

22-Feb-2020

Product or service reviewed: Furnace replacement

I have used Porterhouse Heating and Cooling on several occasions and each time they have been reliable, affordable, trustworthy, and dependable. During this service call my furnace stopped working in 20 degree weather. I called Porterhouse and they were at my home within an hour. After letting me know what the issue was, I decided it would be best to replace my unit as it was outdated. Porterhouse immediately replaced my unit at an affordable price and it’s working wonderfully and is sure to save me money on my heating bill! Thank you Porterhouse Heating and Cooling!!

Herliscia Roberts
Richton Park, IL

26-Jan-2020

Product or service reviewed: Furnance

Jamarr did an excellent job. On time and courteous. Provide an explanation on the repair. 5 Stars

Bennie Kennedy
Sauk Village IL

24-Jan-2020

Product or service reviewed: Furnace

The technician was professional, timely and helpful. Thank you for your great service. This company will be recommended to my friends.

Tracie Gaines
Chicago

21-Jan-2020

Product or service reviewed: Repair n cleaning

Jamar did a wonderful job friendly and efficient service I am not a robot

Ron Dekreek
RICHTON PARK

05-Jan-2020

Product or service reviewed: Heating

I am so impressed by this amazing company. Jamarr the technician was on time, friendly and did great work. The owner Shawn Porter showed up and he was very professional and knowledgeable. Call Porterhouse for all your heating and cooling needs. YOU WON'T BE DISSATISFIED... I got heat now... Thank you Porterhouse

Shareeta Rogers
Country Club Hills

30-Dec-2019

Product or service reviewed: Furnace Tune Up

Jamari was the technician’s name. He arrived on time, was very courteous, and answered all of my questions, and finished in a timely manner. I was very pleased with this service call!

Virginia Smith
Glenwood, IL

09-Dec-2019

Product or service reviewed: 2 Furnaces

Leroy and Mendell is Porterhouse came out on Sunday morning and installed 2 furnaces in my home. They with diligence and efficiency. It was mind boggling at how the removed the old top floor furnace and installed the new one in the attic without disturb anything. This is the second service Porterhouse has. They beat out companies like Dykstra and 4 Seasons. I'm happy with their work and will use them for future projects.

John
Richton Park, Illinois

26-Nov-2019

Product or service reviewed: Furnace repair

Jaymarr was excellent

David Miles
Frankfort, IL

18-Nov-2019

Product or service reviewed: Furnace Repair

Prompt & Courteous

Elizabeth
Richton Park

14-Nov-2019

Great work and great price, I am warm and happy. Thanks to Jamarr who tried to save the old furnace and to Leroy who installed the new and improved furnace. They are quality workers, and good people. Friendly and well trained. I would recommend them to anyone.

Craig F.
Chicago Heights, IL

11-Nov-2019

Product or service reviewed: thermostat replacement

Affordable and timely, arrived 2hrs after call. Jamarr provided excellent and courteous service. Price quoted was what I was charged. Will definitely refer and call again.

Dawn T.
Matteson

08-Nov-2019

Product or service reviewed: Furnace tune up

Jamarr came out for a furnace tune up. He was on time, courteous and completely the tune up in an efficient manner.

Brian K.
New Lenox, IL

26-Oct-2019

Product or service reviewed: Replaced Inducer Motor

My Service Technician Jamarr was not only extremely helpful and Professional but was also very personable. He is truly gifted at his chosen profession.

Melvin L.
Hazel Crest

16-Oct-2019

Product or service reviewed: furnace inspection / cleaning

Jamarr was the service technician and he was very courteous and professional. He was very thorough and identified to my husband what the problem was. He had our furnace working in no time. I had previously called another company and they told me it would be after November 15th before they could come, but Porterhouse had me up and running within 24 hours. You guys are great and I will definitely use and recommend them to others!

Mildred B.
Flossmoor, IL

22-Aug-2019

Product or service reviewed: AC blowing warm air

What a great experience this was. My AC, during the hottest days in August decided to start blowing warm air. Called PorterHouse, and they sent their tech Jamarr out. A true professional. Polite and very informative. He quickly uncovered a 'swollen capacitor". He had the replacement part with him, and I was back in business in short order. I'm definitely going back to this business when I need further service or eventually a replacement of my HVAC system.

Michael M.
Chicago

14-Jul-2019

Product or service reviewed: AC repair

Jamarr was fantastic. Very friendly and courteous. Worked fast and efficiently.

Tony C.
Merrillville IN

12-Jul-2019

Product or service reviewed: Air Conditioner serviced

I was pleased with the prompt and professional service I received after experiencing an unexpected failure of my equipment. Jamarr the Tech was personable, efficient, and excellently prepared.

Beverly R.
Matteson, IL

07-Jul-2019

Product or service reviewed: Serviced A/C and installed new condensate pump.

Very pleased with the service provided!! Cara was excellent at setting up our appointments and keeping us up to date, and both Jamarr (our service tech) and Leroy (our installer) were very knowledgeable and took time to explain things and answer all our questions. Everyone was extremely professional and courteous, and we are very pleased with the quality of work that was provided. Exceptional service (even on a holiday weekend- when other companies weren't answering the phone)! We'll definitely be using Porterhouse again and recommending them to others!

Byrone & Sarah L.
Steger, IL

28-Jun-2019

Product or service reviewed: Furnace Repair

My first experience with Porterhouse began with the call for service. I called late on a weekday evening and the customer service representative could not have been more friendly, courteous and helpful. Jamarr came out the very next day, heard the noise that the unit was making and provided us with an immediate diagnosis. He was courteous, respectful and provided us with prompt and efficient service to get the unit working. properly. He also provided explanation of the services he was providing and suggestions for future maintenance. We will definitely use Porterhouse again!

Carolyn
Richton Park, IL

18-Jun-2019

Product or service reviewed: Certified a/c, water heater and furnace plus cleaning

My tech was Jamarr. He showed up on time. He was very professional, polite and thorough. I would recommend this company to all my family and friends.

Alicia B.
University Park, IL

18-Jun-2019

Product or service reviewed: Blower motor

JAMARR DID AN EXCELLENT JOB, VERY PROFESSIONAL SERVICE

Amber
IN

13-Jun-2019

Product or service reviewed: New air conditioner and furnace

My husband and I were extremely impressed with the service provided by Porterhouse. We purchased a new air conditioner and furnace and from our first contact with Sean , it was clear they are a five star company. Sean was very professional and patient in answering a multitude of questions we had about the various options. His team of technicians was also very professional- courteous, trustworthy and keeping us well updated on installation day. The entire team is very customer- service oriented- beginning with their receptionist, Cara. We would not hesitate to recommend them strongly for folks who want excellent pricing and service for their HVAC needs.

Kathryn
Flossmoor

13-Jun-2019

Product or service reviewed: Furnace and A/C installation

I switched to them five years ago for seasonal tune ups for both my old Heating and A/C systems. Both of these systems were 20+ years old. My previous vendor seemed more interested in pushing me to purchase new systems from them than in providing good service. When I was ready to replace both systems, They gave me a great price. They were able to deliver and install both systems in the same day. I am very pleased with the whole project from start to finish. I would strongly recommend them for both service and when you are ready upgrading your old systems.

Michael W.
CHICAGO

09-Jun-2019

Product or service reviewed: Cleaning and Certified a/c, water heater and furnace

I contacted Porterhouse Heating & cooling for repairs and annual maintenance. Jamarr-technician completed the task of repairing the a/c unit. He also recommended preventative measures to ensure a/c and furnace operate at its top efficiency in order to avoid future service calls. I will continue to utilize Porterhouse Heating and cooling for all of my properties because they are efficient and professional at all times.Thanks again for a job well done!

Michelle H.
University Park

08-Jun-2019

Product or service reviewed: Checked central air unit

Jamarr called me as soon as he arrived. He climbed on the roof to check the central air unit. After calling me to say that it was operating correctly and cooling, he even showed my tenant how to operate it. He ALSO checked to make sure that no water was dripping into the condo. Great job. I will be using you again!!!

Carol
University Park

05-Jun-2019

Product or service reviewed: air conditioner service

Jamarr came right on time and answered our questions about our thermostat and unit. We really appreciate the service that we get from Porterhouse!

Carol and Bill
Olympia Fields

09-May-2019

Product or service reviewed: Furnace check up

Great job by Tech Jamarr.

Patrick C.
Crete, IL

25-Feb-2019

Product or service reviewed: heating service

My Tech Jamarr was nice and answered all my questions and concerns. He corrected my immediate heating issue and also before leaving set up my additional work order for another issue my system was having. This was one of the best customer service experiences I have had in years. Thanks

Karen
Chicago, IL

27-Dec-2018

Product or service reviewed: Furnace repair

It was Christmas Eve when we had problems with our furnace. After calling 2 other companies who "did not" return our calls. Porterhouse sent us Jamarr. He was the best Christmas Gift ! He found the problem and fixed it. We couldn't be more pleased. Thank you Porterhouse. We will recommend you to our neighbors and friends.

Victor D.
Lockport

13-Aug-2016

Product or service reviewed: AC Repair

They kept in contact with us with updates for arrival and were at least 2 hours early. They found the problem right away and had it fixed in no time. The guys were knowledgeable and explained everything along with checking the unit, checking the refrigerant and cleaning it. Great job guys, Thank you.

Jim B.
Chicago, IL